Lexton Property Services Customer Complaints Procedure

Lexton Property Services t/a Lexton London aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following:

If you believe you have a grievance, please write in the first instance to

Mr. Raheel Junjua at the address below:

Suite 223, The Legacy Business Centre
2A Ruckholt Road
Leyton
London
E10 5NP

The grievance will be acknowledged within 5 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.

We may at this stage wish to arrange a meeting with you to discus and hopefully resolve the matter. This should be arranged within 21 working days of sending you the acknowledgement letter

If you remain dissatisfied with the result of the internal investigation, please contact  Mr. H Juttla who will review the complaint.

Following the conclusion of our in-house review we will write to you with a final written statement.

If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Ombudsman for Estate Agents, Beckett House, 4 Bridge Street, Salisbury SP1 2LX